Monday, September 24, 2018

HP Elitebook 840 G4, Forced power reset.

So recently we ran into an issue with an EB 840 G4 that refused to power up. The user returned one Monday morning and it just would not power up, we tried a new dock, new power adapter all to no avail.

My assistant today made the call into HP support and long, story short.. she had him hold down the Mute and Power buttons for about 20 seconds. Damn thing fired right up..ran check disk and allowed him to successfulyl login.

Obviously the unit is suspect so we're running a day or two of diagnostics but wow yeah.. who would have  thought the Mute and Power combo?

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