Sage 100, Business Insights Explorer windows open blank

So we ran into this here at work.. multiple users were able to login and open this specific view.  It's been working for a handful of users, all but this one.

So we verified AD group membership, verified.
Sage permissions.. verified.
Uninstalled/reinstalled Sage.. yup.

Even went so far as to replace the laptop with a brand new, freshly imaged unit.  Same damn thing.


So after righting Sage's support technicians, and I mean literally fighting them. My co-worker spent a solid 2.34 hours on the phone with them over the past 3 days of which a good 1.3 hours was on hold. Transferred multiple times by multiple people and finally we're told to try changing the UI from Old to New.

What do you know.. that stupid work around actually worked.  And what's more it's documented in a KB that none of us could find.  So here it is for you people so you don' spin your wheels for days like we did.


*Credit goes to Sage engineers for this

Business Insights Explorer Views appear blank. No data rows show, nothing appears on screen

Products

Sage 100

Description

All Business Insights, Explorer, Views appear blank. No data rows show, nothing appears on screen. Pane sections of the window are outlined, but no line detail appear, and buttons are disabled (grayed out) and cannot be selected in Sage 100

Note: This also affects all application modules' Explore menu views as well.

Resolution

Possible Workaround:

• In Sage 100 2016 or 2017, switch to the Classic Desktop view (or if already using Classic, switch to the Standard Desktop view), then back again.
• Note: For more information, see the Related Resources section below on changing the Desktop view in Sage 100 2016

Related resources

How to change the Desktop view between Classic or Standard in Sage 100 2016

Additional information

Alternate Workaround:

1. Via File Explorer (Windows Explorer), browse to the Workstation user's "My Documents" folder
• Note: This is usually something like "C:\Users\<Windows login>\Documents"
2. Rename the "Sage 100" folder
• Example: Rename to "xSage 100"
3. Log in to Sage 100
4. Select Standard Mode
• Note: A new "Sage 100" folder will be created in the Workstation user's "My Documents" folder
5. Open Business Insights, Explorer menu, Views and make sure they are now working
6. Log out of Sage 100
7. If favorites were created (existed prior):

• Via File Explorer (Windows Explorer), access the renamed ("xSage 100") folder
• Copy the favorites.json file to the newly created "Sage 100" folder

Category

Customization

User interface

changes to on screen elements, buttons, fields, widgets, and custom APIs.

Entitlement

Open

ID:78517Last modified:10-12-20171507850203447  

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